Service is just one of the features that sets us apart from any other destination clubs. From the moment you book a vacation you will be connected with your on-site concierge. The same one who will be at your service during your entire vacation. Our concierges are experts in their destination and take time to get to know you prior to your vacation in order to provide truly personalized service during your stay. And though our concierge are experts at helping plan events, securing the best reservations and providing superb recommendations, it is the simple things our Members seem to most appreciate:

Our Hawaii concierge, knowing that a Member in residence loved to cook, called from the local market to mention the wonderful monkfish that was rarely available but was that day. (Read the full story in the September 2007 issue of STRATOS magazine.)

Knowing Members were traveling with children, our Miami concierge greeted the family at the home with cookies baking in the oven and beach toys waiting for the children.

Members traveling with small children left their Baby Bjorn in the overhead compartment of a flight, only discovering it after running to catch a connecting flight. A text message to our concierge ensured a new one was waiting for them when they arrived at Lake Tahoe.

After snowmobiling for the day in Deer Valley, Members decided they were too tired to eat out that night. They used their Blackberry to e-mail the concierge to see if she could get a list of groceries for them.
By the time they returned, the concierge had the fireplace burning and kitchen stocked.

The examples go on and on.

With typically only one concierge to every two homes, you will recieve unmatched personal attention.

And better still, through our exclusive industry partnership with Luxury Attaché you can also enjoy the luxury of concierge services when you are traveling to a non-LUSSO destination, or even when you're at home.

Learn more about our Wherever, Whenever concierge services.